Frequently Asked Questions
Are Loopie products handmade?
Yes.
Loopie products are handmade with care by members of our crochet community.
Because each product is handmade, small differences in stitching, shape, color, texture, or size may occur.
Who makes Loopie products?
Loopie works with a community of people with different backgrounds and experiences.
Some members are looking for flexible work opportunities, while others simply love crochet and want to turn their skills into something valuable.
We provide guidance and support and help bring their handmade creations to customers around the world.
Are all Loopie products exactly the same?
Not necessarily.
Every handmade item is slightly unique.
Minor differences between products are a natural part of handmade production and are part of what makes each Loopie piece special.
Where does Loopie ship?
We currently focus on international customers, including the United States, Canada, United Kingdom, and Australia.
Available shipping options may vary depending on destination.
How long does shipping take?
Most orders are processed within 2–5 business days.
Typical international delivery times are approximately:
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia: 8–18 business days
These are estimates and not guaranteed delivery dates.
Will I receive a tracking number?
When tracking is available for your shipping method, we will provide tracking information after your order has shipped.
Please allow some time for the tracking information to become active.
What if my package is delayed?
International shipments may sometimes take longer than expected due to customs, carrier processing, weather, holidays, or other circumstances outside our control.
Please contact us if your package appears to be unusually delayed.
We will do our best to help investigate the shipment.
What if my tracking says "Delivered" but I cannot find my package?
Please first check with household members, neighbors, building reception, mailrooms, local collection points, and the local carrier.
If you still cannot locate the package, contact us at:
We will assist with an investigation where possible.
What happens if my package is lost?
If a shipment is confirmed as lost in transit, Loopie will work with the relevant logistics provider to investigate the shipment.
The available resolution may depend on the shipping service, carrier policies, investigation results, order circumstances, and applicable law.
Can I return my order?
Eligible products may generally be returned within 14 days after delivery, subject to our Refund & Return Policy and applicable consumer law.
Custom or personalized items may not qualify for change-of-mind returns where permitted by law.
What if my item arrives damaged?
Please contact us as soon as reasonably possible.
Please send your order number together with clear photographs of the product and shipping package.
We will review the situation and determine an appropriate solution.
Can I cancel my order?
Please contact us as soon as possible after placing your order.
If your order has not yet entered production or shipment, we will do our best to accommodate your request.
Once an order has shipped, cancellation may no longer be possible, subject to applicable law.
Do I have to pay customs or import taxes?
International orders may be subject to customs duties, VAT, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, such charges are generally the customer's responsibility.
Can I request a custom order?
Selected products may be available for customization or personalization.
Please contact us before placing your order to discuss your requirements.
Email: heyloopie1@gmail.com
How can I contact Loopie?
You can reach us at:
We aim to respond within 1–2 business days.